In our last post for Immediate Customer Bonanza we gave you an assignment to create your own 45 second personalized, before and after script.
Did you create yours?
If you did, good for you. If you didn’t, go back to part 2 and complete your script.
So now you’re at the point where your prospect is showing interest and has been told what is it.
Based on your personal before and after story, the question they are going to no doubt ask is, “Will something like this work for me?”
Before we even get into the answer, I want to make something very clear.
Your product is not for everyone. Yes, your script peaked their interest, but it does not mean you are home free yet to signing them up as a preferred client in your business.
It’s your duty to make that extremely clear by following along with what I am about to provide you with.
So, what do you say when they ask…
“Will it Work for Me?”
Here are two scripts you can use for just about any product you market:
“I don’t know if it will work for you like it did for me. But what if it does. You want to try it then.” (Pause and wait)
or
“I don’t know, but Josephine had result x and she…(fill in the blank)”
Once again, both of these answers have no hype or come off as being a pushy salesperson.
It’s being real candid with your prospect, providing them the absolute truth.
If you do this, then you have earned more of their trust. This will make them feel so comfortable that they will most likely, but not always, want to proceed.
What to do When There is Hesitation
Now, let’s say there is some hesitation. Kim Klaver explains this exceptionally well.
What you need to do is, if it is in person, slide on over to their side or if on the phone, whisper to them your experience you had and this is why you decided to start this business and market the product.
Then ask them if they want to try. (Pause and wait for their response)
This approach also does NOT come off as being pushy.
But, what it does do is it shows your conviction in doing this by putting out there a subtle hint about the business side of it.
If they want to proceed then the inevitable question, “how much is it” will be asked.
The best way to answer this is, “It depends. This is how it comes…(insert your different package options here).”
Then if your business offers an auto-ship program, throw in at the end, “Oh yeah, if you want to get even more of an discount you can become a member to get the wholesale pricing. You know, it’s like a Sam’s Club or Costco membership, but no extra cost for the membership.”
This will ultimately lead your customer in either becoming a client or walking away.
However, if they have gotten this far, they are definitely interested.
Are you beginning to see how you can have an immediate customer bonanza by using these scripts and approaches?
Here is your final assignment before we wrap up this series:
- Create your script for, “will it work for me?” Choose either the “I don’t know if it will work for you like it did for me. But what if it does. You want to try it then” or make your own script like, “I don’t know, but Josephine had result x and she…(fill in the blank)”
- Create your script for, “how much is it” by putting in your options you have with your business. “It depends. This is how it comes…(insert your different package options here).”
In our final series of Immediate Customer Bonanza, we are going to put together a role playing scenario to help you understand how all of this works and comes together.
What do you think about your scripts now? Do you think you are one step closer to getting a slew of new customers?
Jerome Ratliff
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Hey Jerome,
Nice Approach, I particularly like your way of not coming across too puchy and dealing with hard questions.
I think if people follow this series closely they will start to develop confidence and see better results.
Thanks for this.
Wayne Vassell, signing out…
.-= Wayne Vassell´s last blog ..What The Hell Is LSI and What Has That Got To Do With Putting Your Article Marketing Strategy On Steroids? =-.
Hey Wayne,
Having confidence and posture to get results. That’s what it means to be good at getting customers.
Jerome Ratliff
Hey Jerome,
This is great you are doing this.
It doesn’t come across pushy in any way and helps us know what to say so we don’t get ourselves backed into a corner so to speak.
Like I’ve said before, I come from a Customer Service and Training background, not sales. I had someone tell me once there really is no difference between the two. I agree to some extent but for the most part (for me anyway), it’s totally different!
Thanks for doing this!
Twila
.-= Twila Jacobs´s last blog ..Are You A Johnny the Bagger? =-.
Hi Twila,
When you position yourself with something others would like, it’s not one bit pushy. Plus it’s not begging. It’s being straight forward.
Glad you like it.
Jerome Ratliff
Hey Jerome,
This is how it should be done. It’s more like speaking natural to customers. You are not sounding like a salesperson.
This series is a blockbuster!
Chat with you later…
Josh
.-= Josh Garcia´s last blog ..6 Simple Blogging Tips To Keep Your Readers Coming Back For More… =-.
Great Josh.
I’m glad you agree with that. Very cool!
Jerome Ratliff
Hey Jerome,
I was visualizing this as I was reading and I can totally see how it would work.
Great job, man! You’re like a Black Belt Recruiter Ha!
.-= Derek Alvarez´s last blog ..Dear PPC Marketer, What’s That Red Hand-Print On Your Face? =-.
That’s what I’m talking about Derek.
Thanks dude!
Jerome Ratliff
Nice Jerome,
I love the way you leave the hype out of it.
Just being able to talk about it without pushing or hyping it all up.
Great job!
Susanna
Thanks Susanna.
Take out the hype, and make a pleasant experience. That’s just how to turn customers into clients.
Have a great day,
Jerome Ratliff
Well done Jerome! Your series gets better and better. There is a way to do things and then there’s a better way and you have hit the jackpot.
Cheers
Marcus
~Marcus Baker~
Attraction Marketing Specialist
.-= Marcus Baker´s last blog ..Network Marketing Tools – How To Throw Your Video Script Out For Good =-.
I appreciate that Marcus.
I wanted to make this so original and customer friendly that anyone can use it. I’m extremely grateful to have learned this and shared it with all of you.
Have an awesome day! Cheers.
Jerome Ratliff
Awesome stuff Jerome,
Hard selling and hype are dead, people are so sick of it.
Great way to avoid all that.
Thanks,
Matt
Oh tell me about it Matt.
Jerome Ratliff
Social comments and analytics for this post…
This post was mentioned on Friendfeed by derekalvarez: Immediate Customer Bonanza – Part 3 | Maverick Business Builders | Network Marketing’s Guide to Success – http://maverickbusinessblog.com/custome…...
The best sales people don’t have to sell like a used car guy. Really good stuff here!
Eric McMillan
.-= Eric McMillan´s last blog ..5 Habits/ Things Every MLM Marketer Needs To Get Rid Of Right Now =-.
Poor used car sales guys….At least the ones doing it all wrong.
Jerome Ratliff